It’s tough out there for a customer journey mapper, at least one who is still clinging to the old or legacy ways of ...

AI is reshaping how people search, decide, and buy. Discover the key shifts defining 2026 and how to stay visible everywhere.

The horizontal future is about aligning every tool, every team and every decision around one North Star: the customer’s ...

The post-purchase experience is fast becoming the new marketing frontier. For years, it sat squarely in operations — a ...

Overview: Embedded finance delivers seamless, in-app financial services, making transactions faster and more convenient.Open ...

World Travel Catering & Onboard Services Expo (WTCE) has announced the launch of The Journey Circle, a new advisory network ...

Hovertravel is proud to support Purple Tuesday (4 November 2025), a national initiative dedicated to improving the customer ...

HR focuses on engagement and retention, while CX focuses on surveys and journey maps. Typical use cases that converge CX and ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

New Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations Omaha, Neb. – November 4, 2025 – WestCX, part of West ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

As retailers race to tailor every interaction, the need for a modern, adaptive customer identity and access management (CIAM) ...