It’s tough out there for a customer journey mapper, at least one who is still clinging to the old or legacy ways of ...

AI is reshaping how people search, decide, and buy. Discover the key shifts defining 2026 and how to stay visible everywhere.

The horizontal future is about aligning every tool, every team and every decision around one North Star: the customer’s ...

Brands can’t achieve real personalization without uniting their emotional and factual data layers into a single digital brain ...

Overview: Embedded finance delivers seamless, in-app financial services, making transactions faster and more convenient.Open ...

World Travel Catering & Onboard Services Expo (WTCE) has announced the launch of The Journey Circle, a new advisory network ...

Hovertravel is proud to support Purple Tuesday (4 November 2025), a national initiative dedicated to improving the customer ...

HR focuses on engagement and retention, while CX focuses on surveys and journey maps. Typical use cases that converge CX and ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

As retailers race to tailor every interaction, the need for a modern, adaptive customer identity and access management (CIAM) ...

The future of engagement isn’t about mapping journeys for HCPs. It’s about earning relevance inside the journeys they’re already living.