Digital transformation leader elevated to drive customer-centric innovation and strategic growth NEW YORK CITY, NEW YORK / ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Jennifer Seeling has been promoted to operations manager at VegasTickets.com, a leader in the ticket resale industry. Since ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

The first step is to act quickly: Contain the breach by securing systems to prevent further access, then immediately notify ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

As retailers race to tailor every interaction, the need for a modern, adaptive customer identity and access management (CIAM) ...

Wausau Coated Products appoints Gina Roemke as senior product category manager for rolls to lead innovation in adhesive label ...

Product managers are almost always builders, people who want to understand how systems operate, who optimize workflows, who ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.