McDonald's is one of the most popular restaurants in the world, but the company has been witnessing a troubling shift in ...

Chipotle has struggled in recent years. Following jaw-dropping growth that transformed the regional fast-casual restaurant ...

The report highlights that a significant percentage of churn can be attributed to product-market fit issues or a failure of the product to meet customer expectations. No amount of proactive CS ...

Comcast is continuing to spot a concerning pattern of customer behavior.

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

AT&T gained new customers in Q3 2025 but faces a churn problem as discounts end and billing issues frustrate users.

With AI handling repetitive tasks consistently, human agents can now focus on solving the deep, complex problems that truly ...

Lowe’s (LOW) is facing another rude awakening after its sales recently suffered from a major shift in customer behavior. In Lowe’s first-quarter earnings report for 2025, it revealed that its ...

Vanessa Salazar of Apopka wanted a larger vehicle to transport her family. She fell in love with the Kia EV9. “We loved it. We thought it felt great,” Salazar told Action 9 Consumer Investigator Jeff ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...