Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Buick, GM’s luxury brand, managed to take the number one spot on the 2025 U.S. Sales Satisfaction Index (SSI) in the Mass ...

Tariffs sped up purchases for over one-third of car buyers, as J.D. Power’s 2025 SSI Study shows satisfaction still rising.

Alberta again showed its dominance in the Builder of Choice categories, taking three of four awards. Calgary builders McKee ...

Despite decades of market dominance, it seems like the days of loud, finicky gas-powered lawnmowers may be behind us.

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Coverage, Cost and Trends ...