Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

Every year, JD Power conducts a survey to help discern what consumers in the auto market are and aren't happy with.

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Achieving a high level of customer satisfaction is a goal shared by all small businesses. Satisfied customers often become loyal, repeat customers, which are extremely valuable assets for a business.

Fine dining has made a major comeback. After years of pandemic-era takeout, Americans are once again dressing up for ...

Coverage, Cost and Trends ...

The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, ...

It’s been said millions of times the customer is always right. Unfortunately, that doesn’t translate to them always being satisfied. According to the Genesys Global Survey, bad customer service costs ...

One popular Japanese model has topped Which's customer satisfaction survey, with motorists praising the vehicle's reliability ...

See how leading smart TV brands rank by customer satisfaction in 2025, from Insignia to Samsung, based on reports, reviews, features, and expert ratings.