Business.com on MSN

Employee Performance Goals: Goal-Setting Steps, Metrics & Examples

Set effective employee performance goals using MBO and continuous feedback. Top HR software includes BambooHR, Paychex Flex, GoCo, and monday.com for tracking.

Customer Marketing Is The Growth Engine Most CMOs Are Overlooking

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...
diginomica

Deutsche Telekom uses Celonis process intelligence and AI to save €5 million

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...
TMCnet

Northumbrian Water Selects Medallia to Elevate Customer Experience for 4 Million Water Customers

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United Kingdom's top-performing water providers, to ...
CMSWire

Time for a Reboot How We Measure Customer Success

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

The Importance Of Treating Customer Feedback Like Financial Data

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

Aras Recognized with IDC's 2025 SaaS Customer Satisfaction Award for PLM

Aras, a leader in product lifecycle management (PLM) and digital thread solutions, today announced that it has been awarded the 2025 SaaS PLM Customer Satisfaction (CSAT) Award from IDC, a leading ...