Set effective employee performance goals using MBO and continuous feedback. Top HR software includes BambooHR, Paychex Flex, GoCo, and monday.com for tracking.

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United Kingdom's top-performing water providers, to ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

Aras, a leader in product lifecycle management (PLM) and digital thread solutions, today announced that it has been awarded the 2025 SaaS PLM Customer Satisfaction (CSAT) Award from IDC, a leading ...

Human Resources (HR) is an organizational function that deals with the management of people within an organization. It encompasses a wide range of activities, including hiring, training, performance ...

CIOs must help businesses weed out the AI duds as use cases advance beyond pilot projects. Here’s what IT leaders are ...

View post: Oreo’s Holiday Cookie Tin Takes Thanksgiving Flavors in a Whole New Direction—Here’s What’s Inside “The airlines with the worst customer satisfaction share a common pattern: they treat ...

A Florida sheriff called an altercation involving a worker and two customers at a McDonald’s in Polk County last weekend a “McMess” after it left one of the men with a minor gunshot wound to the neck.

After a surge in customer satisfaction with both Canada’s large (Big 5) and midsize banks a year ago, a new J.D. Power study released today reveals a decline among the Big 5 and a widening ...