Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, ...

Consumers who purchase a mattress online spend an average of $984, which is $258 less than those who buy in-store, according ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Premium automakers seem to have the most satisfied customers, but it factors in the car as well as dealership and follow-up ...

RevOps teams are starting to adopt AI, though it’s far from widespread. Over half (57%) are using AI in some way, most ...

FNB Recoginezed as SA’s Best Digital Bank for 2025 by SITEisfaction - IT News Africa | Business Technology, Telecoms and Startup News ...

Close the gap between brand vision and customer perception by using data, consistent messaging, and empowered teams to build authentic connections that drive loyalty and long-term growth.

USAA earned a customer satisfaction score of 741 for claims. But the insurer, which only serves military members and their ...

New SAP-commissioned YouGov survey reveals that Saudi enterprises are rapidly scaling artificial intelligence adoption ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

There’s good news for the toxic workplace. Toxicity is not permanent. In fact, creating a healthy workplace culture may be ...