Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. If you’re trying to grow ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time. Here’s what you need to know. Whether it’s a bored demeanor, a dismissive look or just ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Let’s start by defining what ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.