By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more ...

The suit may help set the terms of engagement for AI agents as they take on more of the shopping tasks currently handled by ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Amazon challenges Perplexity's AI shopping tool, citing legality and customer experience concerns. Learn more about AI, ...

Opinion The agentic era remains a fantasy world. Software agents, the notional next frontier for generative AI services, ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

Amazon has sent a cease-and-desist letter to Perplexity that demands that the AI startup prevents its Comet browser from ...

Amazon’s order to halt Perplexity's AI-powered web browser Comet marks the first major clash over shopping agents.

Patel said this is because of Neuro’s fundamentally different architecture. He explained that it uses deterministic guided ...