By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more ...

The suit may help set the terms of engagement for AI agents as they take on more of the shopping tasks currently handled by ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Salesforce’s agentic enterprise vision puts AI to work with humans. Singlife shows how this collaboration can boost ...

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Amazon challenges Perplexity's AI shopping tool, citing legality and customer experience concerns. Learn more about AI, ...

Opinion The agentic era remains a fantasy world. Software agents, the notional next frontier for generative AI services, ...

A true AI agent synthesizes requests, accesses information and takes action for the user, often through programmed and LLM-delivered behaviors.