Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee ...

On November 6, Channel Corporation, which operates the artificial intelligence (AI) business messenger "Channel Talk," held ...

Customer backlash to AI-powered vehicle scans this summer did not deter AI investments in the company’s customer service ...

Change management practices tailored to specific employee segments must be introduced early if your agentic AI strategy is ...

Microsoft's research revolved around what it calls the " Magentic Marketplace " -- an open-source environment where AI agents converse with one another in order to complete transactions in a virtual ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

"Agentic third-party applications such as Perplexity's Comet have the same obligations, and we've repeatedly requested that ...

Talkmap today announced groundbreaking results from a seven-year analysis of millions of real customer conversations across U.S. mobile ...

Opinion The agentic era remains a fantasy world. Software agents, the notional next frontier for generative AI services, ...

When customers “really want the face-to-face, eye-to-eye, voice-to-voice connection,” the retailer is there to meet the need, ...

An independent estate agency boss has backed calls for national industry qualifications. – Independent agent backs calls for ...