Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee ...

On November 6, Channel Corporation, which operates the artificial intelligence (AI) business messenger "Channel Talk," held ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

Customer backlash to AI-powered vehicle scans this summer did not deter AI investments in the company’s customer service ...

Change management practices tailored to specific employee segments must be introduced early if your agentic AI strategy is ...

Discover how CoSupport AI is reshaping customer support with intelligent automation—cutting resolution times by up to 80%, ...

Microsoft's research revolved around what it calls the " Magentic Marketplace " -- an open-source environment where AI agents converse with one another in order to complete transactions in a virtual ...

"Agentic third-party applications such as Perplexity's Comet have the same obligations, and we've repeatedly requested that ...

AI has the potential to transform annuity operations and agent relationships as it becomes a tool to enhance the agent.