Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This ...

The statutory board is weaving generative AI into daily operations to boost efficiency and service quality, while ensuring ...

Optus chief Stephen Rue has introduced drastic changes across the telco’s call centre and network management divisions in a ...

Salesforce has emerged as a very popular customer and business process management platform especially in sectors like banking ...

The much-anticipated State of Customer Experience (CX) in Malaysia 2025 Report will be officially launched at CX Summit 2025, taking place on 11-12 November at One World Hotel, Petaling Jaya.

An Australian owned and operated data centre provider — founded by two former Macquarie banker brothers — has entered into a ...

The rapid expansion of artificial intelligence (AI) and cloud computing is driving a significant increase in data centre ...

FWD Insurance has presented its latest retirement annuity products, “FWD Sure Pension 85/5 and 85/60”, under the concept ...

The major dysfunction and communication breakdowns at the telco have been revealed in a detailed timeline presented to a Senate inquiry into the network outage.