Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can ...

The partnership leverages Tata Communications’ digital channels, globally compliant voice and network infrastructure, cloud ...

Dubai: Dubai Police’s 901 Call Centre handled more than 713,000 non-emergency calls in 2024, achieving a 92% response rate ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly failing to answer calls in a timely manner, and when agents do connect to a ...

The statutory board is weaving generative AI into daily operations to boost efficiency and service quality, while ensuring ...

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her ...

Frost & Sullivan is pleased to announce that NCS has received the 2025 Singapore Customer Value Leadership Recognition in the contact center technology services industry for its outstanding ...

Salesforce has emerged as a very popular customer and business process management platform especially in sectors like banking ...

The Central Bureau of Investigation (CBI) has arrested Dwibendu Moharana for allegedly cheating Japanese citizens through fake customer service calls ...