Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

That's a fake customer service number! Only a scam call center could turn a $428 Southwest Airlines ticket into a $4,500 ...

CarMax is once again slimming down its workforce, this time axing around 350 positions nationwide. Most of the cuts hit its Customer Experience Centers, the network of employees who help buyers ...

Dakar delivery workers complete digital skills training via Force-N initiative Program boosts youth employability with GPS, safety, and customer service modules Expansion planned nationwide as youth ...

Plymouth, Massachusetts – October 29, 2025 – PRESSADVANTAGE – Pilgrim Pest Professionals today announced that members of its ...

UK: A Learning & Development Centre at Great Western Railway's head office in Swindon has been officially opened by Secretary ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Abstract: This study aims to guide pre-service teachers in effectively utilizing Generative Artificial Intelligence (GAI) tools to enhance their Artificial Intelligence (AI) literacy. By ana-lyzing ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...