On December 13, the Biden administration issued a sweeping executive order designed to drive new and better ways to improve the “customer,” or citizen, experience with government agencies. According ...

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

Get the latest federal technology news delivered to your inbox. As with any major reform effort, success will be defined in many ways and determined by many factors. But clearly, early and quick “wins ...