Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

Many service systems have servers with different capabilities and customers with varying needs. One common way this occurs is when servers are hierarchical in their skills or in the level of service ...

FAIRFAX, VA--(Marketwired - May 14, 2014) - FOAA Anesthesia Services (FOAA), the Mid-Atlantic division of North American Partners in Anesthesia (NAPA), has been recognized with three 5-Star Awards ...

1. Start seeing patients as customers. Taking care of patients is what healthcare is all about. It may be hard for some people to think of patients as customers, but they definitely are. Their choices ...

WOODSTOCK, Ga. - Veterans have long complained about customer service at the Atlanta VA Medical Center. And that was before COVID-19 hit. Since then, much of the staff has had to work remotely, making ...