Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

In a screenshot of the receipt, the dad had indeed completely scratched out the 20% automatic gratuity and had written that ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Pak Mee Lin has held various roles at Australian retailer Spotlight since it opened in Singapore in 1995, from team leader of ...

Fintech companies are concerned about the new customer consent process for accessing unified Mutual Funds portfolios via a ...