The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

Many small businesses rely on quality customer service to attract and retain customers. Giving employees the tools to provide the highest quality service possible is the goal of any customer service ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Jon Ferrara knows a thing or two about business ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Whether it's the phone company, a big box store, or an insurance provider, everybody has nightmare customer service stories. To me, the most frustrating problems are the ones that companies create for ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

PARIS & MÖGLINGEN, Germany--(BUSINESS WIRE)--USU GmbH acquires Mayday, the leading provider of AI-powered knowledge management in France, thereby consistently driving forward its international growth ...