A random “can you hear me?” question should be your first red flag that this unsolicited call could be a scam, said Kelly ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

A Wells Fargo customer has reportedly lost nearly $100,000 after receiving a call from a fraudster posing as a bank employee.

The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Asking them to do so is like saying, “Here’s a new phone ... customer can get help instantly, feel understood and never ...

Spectrum, which is operated by Charter Communications, continues to lose customers at a rapid pace, despite recent efforts to ...

New Real-Time Profiles combine live activity with complete customer history so brands can recognize every individual and respond instantlySEATTLE--(BUSINESS WIRE)--#CustomerData--Amperity, the leading ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

ASIC's review of 12 super funds collectively responsible for more $1.2 trillion in member assets finds they are failing in ...