Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Finance Minister Nirmala Sitharaman, speaking at the SBI Banking & Economic Conclave, stressed the importance of promoting ...

Customer declines are an ongoing issue for Spectrum provider Charter Communications, but its mobile business is growing.

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

As South African companies wrap up the financial year, CTU Training Solutions warns that many still treat Workplace Skills ...

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

Not even the clerks at the grocery store or customer service representatives are spared from Major General (Ret.) James ...

The fast changing digital economy also sees business increasingly discover that it is not enough to sell products in order to become successful, it is necessary to establish relationships. Each […] ...

More than half of organizations told us that AI now drives daily decision-making, yet only 38% believe their employees are fully prepared to use it. This gap is reshaping today’s job market. AI isn’t ...

Are you looking for a remote job that doesn't require weekends? This is something many readers and subscribers ask me ab ...