PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

The transition from legacy operational architecture to intelligent operations demands sustained vision, organizational ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Because ultimately, it’s about AI enabling better service, deeper connection and ... happens when conversation itself becomes ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Henifin wasn't initially expected to take over Jackson's billing system. However, one Jackson City Councilman wouldn't let ...