Profitability isn't about chasing new customers — it's about making the most of the ones you already have and streamlining ...

As we head into 2026, innovation continues to reshape how businesses deliver value, operate efficiently and stay compliant in ...

Relationships are the most valuable form of currency in life and business. Real connection, authenticity and community ...

The incubator program ended with a competition.  There were 30 different entrepreneurs, and we were separated into two groups ...

Avia is pleased to announce that it has been named a winner of the Customer Service Team of the Year in the 15th Annual 2025 Globee (R) Awards for Business. This esteemed awards program celebrates ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In the long run, honesty leads to stronger loyalty, a better reputation and a healthier balance between people and progress.

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

In addition to being a personal communication channel, WhatsApp has evolved into a space for business transactions and ...

Focusing solely on backups prioritizes a reactive approach that addresses the symptoms, not the cause. True resilience means ...

Airtel's Q2 revenue was driven by an increase in its mobile services business, with a focus on premium services and growth in Airtel Africa.