Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Amazon has filed a lawsuit against AI startup Perplexity AI, accusing the company of covertly accessing Amazon customer ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Customer service has become one of the most defining measures of business success. We live in a time when the distance between a brand and its customer can determine its relevance, and where ...

Ask a Chief Customer Officer and a CMO what their strategies are and you will often get very different answers. Marketing and ...