Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Amazon has filed a lawsuit against AI startup Perplexity AI, accusing the company of covertly accessing Amazon customer ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more ...

CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...