Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

ID laws are forcing companies to store massive amounts of sensitive data, turning compliance into a security risk. Acronis ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Fido customers are speaking out after another round of price increases, with one subscriber saying it’s the second time their ...

The transition from legacy operational architecture to intelligent operations demands sustained vision, organizational commitment and strategic execution excellence.