Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...