US consumers' views of the economy dimmed in November, reaching the lowest level since mid-2022 as a government shutdown fueled household worries, survey data showed Friday.

Sedgwick County will soon send out an online survey to get feedback from residents about public services and priorities.

Discover how an AI-powered customer feedback tool like Troof helps modern businesses manage reviews, analyze sentiment, and turn insights into growth.

While not always perfect, customer experience in the telecommunications industry has come a long way, and it continues to improve. What was once measured by basic metrics like Net Promoter Score (NPS) ...

Wawa and Sheetz are tied for second place in a national customer satisfaction survey, further stoking the intrastate rivalry between Pennsylvania’s convenience-store giants. Wisconsin-based Kwik Trip ...

“You can’t really slap an AI tag on [the] terrible experience that customers are having right now, take out the human element by adding a bot—because that’s going to further infuriate the customer—and ...

HARRISBURG, Pa. (WHTM) — If you have a flight with Delta Air Lines coming up, you may want to make sure you can access your frequent flier account before you head to the airport. The airline locked ...

HARRISBURG, Pa. (WHTM) — Delta Air Lines locked access to some customer frequent flier accounts because of cybersecurity concerns it learned of earlier in the week and didn’t immediately notify those ...

The most recently conducted Denver Regional Transportation District (RTD) customer and community surveys show double-digit, year-over-year improvements in several categories, including perceptions of ...

Every business strives to grow return on investment (ROI), but often misses the golden insights hiding in plain sight. That’s where customer surveys will give you information about crucial aspects of ...

Customer effort score surveys are a great way to find out how easy it is for a customer to do business with your company. But just like a lot of survey instruments, if they get into the wrong hands, ...