AI is transforming the way businesses connect with their audiences, making interactions more intuitive, adaptive and ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

SAN JOSE, Calif., Oct. 13, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the ...

Treasure Data today announced the launch and general availability of Treasure Data AI Marketing Cloud. Unifying trusted customer data, secure AI agents, and intelligent activation, AI Marketing Cloud ...

A strong compliance culture doesn't just prevent risk; it strengthens the very foundation of customer trust that every successful CRM strategy depends on.

CELEBRATING a decade of digital marketing innovation, the Digital Marketing Association of the Philippines (DMAP)—known for its excellence and innovation in digital marketing—will set the stage for ...

X's new "about this account" section could make it a lot easier to identify scammy accounts X has long been a hotbed for fake accounts, bots and other scammy behavior. Many of those dynamics have been ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

Congratulations are in order for Crown Prince Leka II, who announced his engagemnet to his girlfriend, Blerta Celibashi! Leka, who is the Crown Prince of Albania, first went public with his ...