When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

Westfalia Fruit presented a new Customer Development team, as the company aims to strengthen marketing, category management, ...

A strong compliance culture doesn't just prevent risk; it strengthens the very foundation of customer trust that every successful CRM strategy depends on.

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

Campaigns fade. Relationships scale. That’s the real superpower. The smartest way to grow your customer base is through relationships. They are businesses’ most underestimated superpower — creating ...

Microsoft will process M365 Copilot prompts and responses locally in 15 countries as part of its growing commitment to ...