When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

YOUR SCREEN. ALL RIGHT. HIGH COST, UNEXPECTED FEES AND PENALTIES. THAT’S WHAT RESIDENTS THOUGHT A NEW CUSTOMER SERVICE CENTER WOULD ADDRESS. WHEN IT COMES TO THE BELLE CHASSE BRIDGE TOLLS. YEAH, ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...

Westfalia Fruit presented a new Customer Development team, as the company aims to strengthen marketing, category management, ...

A strong compliance culture doesn't just prevent risk; it strengthens the very foundation of customer trust that every successful CRM strategy depends on.