Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...
Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...
Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...
A strong compliance culture doesn't just prevent risk; it strengthens the very foundation of customer trust that every successful CRM strategy depends on.
Utilities tend not to be big fans of rooftop solar, which eats into their revenues by reducing customer reliance on the power grid. A new Ohio lawsuit spotlights the tension between utilities and ...
Q3 2025 Management View Robert Spignesi, CEO, opened by highlighting third quarter revenue of $7.8 million, which was above the midpoint of guidance and marked the twelfth consecutive quarter meeting ...
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How to Choose the Best Call Center Software
Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...
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