Fire department leaders point to research linking gradually increasing alert volume to smaller heart-rate increases.

A full circle moment for a dispatcher and family as they meet for the first time since the dispatcher helped deliver a ...

A new smartphone app connected to Danville’s emergency response system aims to help cardiac arrest victims receive lifesaving ...

Oakland’s 911 dispatch center is straining under the weight of chronic staffing shortages, relentless overtime and mounting ...

An Allegheny County 911 dispatcher is off the job and facing criminal charges after police say she made a false call to officers.

AI scheduling, automated dispatch, GPS trip confirmation, and streamlined billing offer NEMT providers a faster, ...

Last year, Oakland’s city auditor warned that Oakland is seriously understaffing its 911 dispatch center. The report echoed multiple other audits and investigations going back nearly a decade, showing ...

Two Southcentral Kentuckians are among 28 new public safety dispatchers graduating from the state’s latest training academy class. Gov. Andy Beshear announced Friday that the graduates completed ...

The department is taking a gentler approach to alerting firefighters of incoming calls, with alarms that start softly and a ...

Danbury, Connecticut has joined hundreds of other US cities that have installed new firehouse alarm systems aimed at reducing firefighters' stress when calls come in.

Dispatch audio shows officers tracking Spears’ erratic driving along Highway 101, leading to her DUI arrest after a tense hour-long pursuit ...

Dispatch audio reveals Britney Spears was swerving and speeding before her driving under the influence arrest on March 4. “Black BMW sedan in and out of lanes… speeding,” the dispatch audio ...