More than 1.4 million people are employed in Australian retail and fast food businesses. Sadly, it's not always a happy or ...

REI's famously lax return policy makes for some funny (and bizarre) return tags. Here are a few from PACT Outdoors. The post ...

Protecting retail workers from abuse is a growing challenge. But a new study and a past trial suggest three little words on a ...

In an era of remote work, burnout epidemics, and fierce competition for talent, corporate leaders are turning to an unlikely ...

Con Edison, MidAmerican Energy, Spire and Puget Sound Energy Rank Highest in Respective Regions Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

Wawa has been knocked out of the top spot for customer satisfaction among convenience stores, according to a new national study. Kwik Trip, a chain of more than 900 convenience stores primarily in ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Mutual of Omaha Ranks Highest in Individual Life Insurance Satisfaction Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability ...

Enterprise dethroned National from the top of J.D. Power's annual 2025 North American Car Rental Satisfaction Study, J.D. Power announced Wednesday. Enterprise was No. 1 in the J.D. Power survey with ...

It's the age-old question for Pennsylvanians: Sheetz or Wawa? A new ranking from the American Customer Satisfaction Index does little to put the squabbling to rest. According to the study, neither ...

A study keeping tabs on customer satisfaction across dozens of industries found yet again that while Buc-ee's is highly-rated, its shoppers aren't as content as they are with other corner stores. This ...