The British Weather is no longer the only 'water-cooler' conversation as poor customer service experiences seem to have created a common bond for many. As service standards decline, is there any hope ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Britannia Hotels was placed at the bottom of a list of 52 hotel chains by consumer group Which?. It managed an overall ...

At The Golden Lion, in St Ives, starters include a black pudding Scotch egg, or whipped feta cheese with warm beetroot. There ...

I’ve opined previously how good customer service should be placed on the back of wine and liquor bottles instead of milk cartons to motivate businesses to rescue it for those who rely on them for ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

This article is part of our new editorial package, The Future of Shopping, in which we predict how the retail landscape will be shaped over the next decade. Click here to read more. Piles of unfolded ...

Wetherspoons has been named one of the best hotel chains in the UK, beating the likes of Crowne Plaza, Marriott and Hilton, ...

Premier Inn overtaken by Wetherspoons in UK hotel rankings - Premier Inn also lost its status as a Which? Recommended ...

We’ve talked a lot about the “inside” of my Inside-Out Framework approach to developing a strong positive company culture, focusing on the first-line customers, the employees. Zack Oates, CEO and ...