Understanding the customer is becoming increasingly important to hoteliers, and so-called CRM systems can help capture guest data and automate interactions to improve guest conversion and retention.

Cendyn lights up more business intelligence capabilities with launch of CRM Analytics platform and Knowland's return to Europe, supported by AI-driven insights Reinforcing its commitment to empowering ...

Integrated hospitality technology provider Cendyn has enhanced its business intelligence offerings by incorporating AI into ...

The market offers significant opportunities driven by increasing demand for dynamic pricing tools, digital transformation, and real-time data analysis. Cloud-based solutions and mobile apps for ...

Applegate, Lynda M., Gabriele Piccoli, and Chekitan Dev. "Hilton Hotels: Brand Differentiation through Customer Relationship Management (TN)." Harvard Business School Teaching Note 809-030, July 2008.

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. AI-powered customer relationship management systems (CRMs) are creating a transformative ...

Cendyn, a global integrated hotel technology company, has advanced its business intelligence solutions with AI-enabled analysis to deliver hotels smarter data with practical commercial insights.