Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

A company’s internal culture is more than just a set of shared beliefs—it’s the force that shapes how employees think, act, and engage with others, including customers. When culture is strong and ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

Online network services provider Cloudflare is the latest company impacted in a recent string of cyber hacking attacks related to breaches of Salesforce’s Salesloft Drift software. According to ...

Cloudflare is the latest company impacted in a recent string of Salesloft Drift breaches, part of a supply-chain attack disclosed last week. The internet giant revealed on Tuesday that the attackers ...

Employee experience directly affects customer satisfaction. According to RingCentral research, 89% of business leaders say broken workflow and low employee job satisfaction directly impact customer ...

In the asphalt maintenance and reconstruction industry, we’re laser-focused on delivering a quality product to our clients, smooth, durable pavements that stand the test of time. But here’s a question ...

The Trump administration is removing the commissioner of the Internal Revenue Service. His name is Billy Long. He was once a member of Congress from Missouri, and he'd been IRS commissioner for under ...

The Internal Revenue Service (IRS) is loosening enforcement of a 70-year-old rule that bars churches from endorsing political candidates. This shift that could allow pastors to recommend specific ...

Cutting corners: Intel's next leap in semiconductor manufacturing, known as the 14A process, now hangs in the balance. The company warned that it could slow down or even halt development of the ...

In this blog, we’ve collected more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. I’m sure ...