The software company wrote to Australian customers to apologise for a lack of transparency when it increased fees for Office ...

Microsoft says users of its Azure cloud portal may be not be able to access Office 365, Minecraft or other services due to ...

Over the past few years, we have driven remarkable progress accelerating AI innovation together with our customers and ...

Services restoring after hours-long IT failures at Azure hit 365, Xbox and more - The impact of the outage was felt across ...

Good document management is often overlooked or left to homegrown systems, but it’s not clear why. Shouldn’t your customers’ ...

Opportunities in the conversational computing market include rising demand for chatbots in customer service, expanding use of ...

Microsoft has entered into a $9.7 billion cloud services ... If you need help unrelated to a specific story, please contact ...

Microsoft 365 and its Azure cloud computing platform are hit with DNS issues, similar to Amazon's recent outage.

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

Companies in Australia are adopting AI-enabled and hybrid contact center models to improve efficiency, compliance and ...

Avanade has launched a suite of pre-packaged business solutions designed to deliver rapid, measurable results. These ...

New appointments focused on shortening experience management innovation cycles, driving continuous AI performance improvements, and enhancing product experience Mark Hammond appointed SVP, Core AI; ...