Genie introduces an AI-powered chat agent to help technicians and fleet managers quickly access service and troubleshooting ...

Many former and current players have opened up about their personal struggles in an effort to raise more awareness about a ...

On Wednesday, the company launched four upgrades to Google Maps that make it easier for users to get where they want to go, including new multimodal features, such as conversational natural language ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Meta will begin using AI chat as data for ad targeting and content personalization across Facebook, Instagram, WhatsApp, and ...

Lawyers for two men confirmed their clients were still being held behind bars as the government faced a deadline Monday to ...

The activation is backed by research that found while 94% of Americans are in group chats, 29% meet up with their groups once ...

As the federal government shutdown disrupts benefits nationwide, Toledo families are feeling the impact firsthand. With SNAP ...

Chatbot platform Character.AI will no longer allow teens to engage in back-and-forth conversations with its AI-generated characters, its parent company Character Technologies said on Wednesday. The ...

Five years ago, during the COVID-19 pandemic shutdowns, much of medical care went virtual. For 48% of Medicare users, some ...

Marketing software can help your business engage customers and connect with prospective buyers to grow your brand awareness ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...