Target mandates employees smile and make small talk in bid to lift holiday sales

The Minneapolis-based retailer issued a new directive for in-store workers instructing them to smile and make eye contact ...

Rocket CRM Introduces Missed Call Text Back System to Streamline Customer Engagement and Strengthen Communication Continuity

Los Angeles, California – November 03, 2025 – PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure ...
The Daily Hodl

Wells Fargo Customer Loses $98,900 To Bizarre and Elaborate Phone Scam: Report

A Wells Fargo customer has reportedly lost nearly $100,000 after receiving a call from a fraudster posing as a bank employee.
Milwaukee Independent

Companies find some tasks are still better left to humans even as AI shakes up the call center industry

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...