In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Web3 puts control of data back in the hands of users. But what does that mean for marketers, consumers and the future of the customer experience? There's a lot of discussion about Web3, the ...

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. I spend a lot of time talking to leaders about the value of a ...

The recently published 2025 Website Analytics Emotional Footprint report from global IT research and advisory firm Info-Tech Research Group highlights the top solutions that help organizations enhance ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

VoC tools make excellent CX possible. Good customer experience remains a priority, meaning companies should look to optimizing voice of the customer solutions. Top tools include top technology. The ...

Your CU Boulder Customer Experience Certificate provides you the differentiating factor. It proves that you have completed all modules, as well as the cumulative Capstone Project. You'll walk away ...

More brands are engaging in inclusive marketing than ever before. And while it is good that progress is being made in making more consumers feel like they belong, there is still work to be done. Just ...

Your SEO campaign may be missing a secret weapon: customer reviews. How you generate, engage with, and highlight ratings and feedback from your customers can affect your credibility and visibility, ...

NiCE & iNOVO Named Lead Sponsor for CEM Africa Johannesburg and The Customer Experience (CX) Africa Awards 2025 ...