When customers “really want the face-to-face, eye-to-eye, voice-to-voice connection,” the retailer is there to meet the need, ...

Business executives must remember that customers are  human beings navigating the same economic storms COMMENT | SIMON DDEMBE ...

Discover how Nairobi’s salons are capitalising on beauty trends and customer loyalty, driving growth and success in the ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

In a crowded marketplace, brands that thrive are the ones that stay honest, consistent, and human. Learn how companies like ...

In a screenshot of the receipt, the dad had indeed completely scratched out the 20% automatic gratuity and had written that ...

Ashleigh Residential Home in Chesterfield, Derbyshire, is one of hundreds of firms to contact the BBC claiming to have been ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Direct-to-consumer (DTC) telehealth companies remove barriers to care, but questions remain regarding patient safety and proper information.

Kansas City, Missouri–based interior designer Katie Laughridge, owner of the home shop Nell Hill’s, shares why she took over ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

Q3 2025 Earnings Call Transcript November 6, 2025 Tandem Diabetes Care, Inc. reports earnings inline with expectations.