Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Southwest Airlines was once known for its amazing customer service. In fact, JD Power’s 2025 North American Airline Satisfaction Study revealed that Southwest “ranks highest in customer satisfaction ...

QSC shares insights on their 2025 Quest for Quality win, revealing their strategy for exceptional, partner-focused customer ...

Bartering turns downtime into a valuable commodity, but it shouldn’t form the basis of an HVAC business. Barter should only ...

A lot of workers take extra time with customers to help them with things. Many customers appreciate when you go an extra mile. See why this incredible expression of gratitude made this worker’s jaw ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

YOUR SCREEN. ALL RIGHT. HIGH COST, UNEXPECTED FEES AND PENALTIES. THAT’S WHAT RESIDENTS THOUGHT A NEW CUSTOMER SERVICE CENTER WOULD ADDRESS. WHEN IT COMES TO THE BELLE CHASSE BRIDGE TOLLS. YEAH, ...

Welcome to Reality Derby, Gold Derby's weekly deep dive into all things reality TV, hosted by senior editors Marcus James Dixon and Denton Davidson. Watch the latest episode above. “Honestly, I kind ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

70,000 Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors." As part of the company's legal obligation to comply with the UK ...

For the past 50 years, the Queens County Farm Museum has served as a rural oasis within the New York City limits. And what better way to celebrate an anniversary than by creating a complex corn maze ...