We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Southwest Airlines was once known for its amazing customer service. In fact, JD Power’s 2025 North American Airline Satisfaction Study revealed that Southwest “ranks highest in customer satisfaction ...

QSC shares insights on their 2025 Quest for Quality win, revealing their strategy for exceptional, partner-focused customer ...

Bartering turns downtime into a valuable commodity, but it shouldn’t form the basis of an HVAC business. Barter should only ...

Knox Jolie-Pitt's latest appearance is causing a stir...in more ways than one. Here's a look at what he's doing now, how he's changed, and why his dad may be seeing his transformation on the news like ...

A lot of workers take extra time with customers to help them with things. Many customers appreciate when you go an extra mile. See why this incredible expression of gratitude made this worker’s jaw ...

ENERGY bill payers are set for a big switch after EDF bought 40,000 customers from Utilita. EDF will start receiving Utilita credit customers from Saturday, November ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

YOUR SCREEN. ALL RIGHT. HIGH COST, UNEXPECTED FEES AND PENALTIES. THAT’S WHAT RESIDENTS THOUGHT A NEW CUSTOMER SERVICE CENTER WOULD ADDRESS. WHEN IT COMES TO THE BELLE CHASSE BRIDGE TOLLS. YEAH, ...

A community celebration has been held (11/10) for postmaster Bill Chandi who has loyally served the Marston Moreteyne community for 37 years and had a special role with Captain Sir Tom Moore’s epic ...