DSS launched a new phone system meant to reduce wait times. Results are good so far, but some want quality assurances ...
Chargebacks erode margins, increase processor scrutiny, and introduce friction. Learn about chargeback management best ...
As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.
The industry has lost billions of dollars, largely because smoke makes the drink taste like licking an ashtray. Now a team of ...
Margo Price was shocked and happy after receiving two 2026 Grammy nominations, for Best Traditional Country Album for Hard Headed Woman, and Best Country Duo/Group Performance with Tyler Childers on ...
The Children's Advocacy Center of Benton County will use its share of a half-million dollars in grants to provide training to ...
Loise pursued a Bachelor’s Degree in Communication and Media with Information Technology at Maseno University. She graduated ...
Travelers were stranded after the FAA abruptly halted flights to Puerto Rico and the Caribbean, forcing overnight waits and ...
From missed legitimate calls to costly workplace scams, experts say trusting the wrong call can come at a price.
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Samaritans call handler reveals most difficult part of the job and what makes volunteers come back
Jeremy* (not pictured), who works in marketing, volunteers at a Samaritans helpline in a UK inner city. He was encouraged by ...
Austin’s Trusted Auto Locksmith for Key Replacement and Ignition Repair Austin, Aruba – January 3, 2026 / Diamond Locksmith / In the bustling city of Austin, where the rhythm of life is fast-paced and ...
Social media, as part of today’s business marketing mix, is one of the most cost-effective ways to educate clients, boost ...
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