Jamie Dimon says he still reads customer complaints himself because his staff filters too much: ‘The bureaucracy does want to control you’

“I still read customer complaints,” Dimon said at the America Business Forum in Miami on Thursday. “If they ask you a ...
IEEE

Machine Learning Approaches for Analyzing Bank Customer Complaints

Abstract: Proper customer service is the key to increasing customer retention and brand credibility in financial banks. This can be achieved by helping solve customers” issues through their complaints ...

Customer Leaves Bad Review—Then Comes Restaurant’s Jaw-Dropping Response

A restaurant’s witty response to a customer’s review has left internet viewers in stitches.

Fast Food Menu Items That Get The Most Customer Complaints

Fast food fans are a passionate bunch and won't hesitate to call out anything that falls short of expectations, as proven by ...
CBC.ca

Amazon ordered to pay $20K after B.C. customer says package never arrived

After investigating a complaint from a B.C. customer that their Amazon order never arrived, Consumer Protection B.C. (CPBC) has ordered the e-commerce giant to pay close to $20,000 in fines, legal ...
Hosted on MSN

Customer Falsely Reports A Good Cashier For Assault With A Laser, But Her Boss Overlooked The Ridiculous Complaint

It’s weird when customers are super rude and hostile to you even though you’ve been so nice and professional. Body language says a lot, but not enough as this worker found out. Check out what he had ...
Hosted on MSN

Rude Customer Insulted Helpful Employee, So The Employee Called The Supervisor To Have Him Deal With Her Complaints

Ugh…this doesn’t sound like much fun. Imagine working in a retail store when you ask a customer if they need assistance, but you immediately regret asking since ...