PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

A strong compliance culture doesn't just prevent risk; it strengthens the very foundation of customer trust that every successful CRM strategy depends on.

The Abuja Electricity Distribution Company has announced a major restructuring exercise as part of efforts to reposition the utility firm for improved ...

The statutory board is weaving generative AI into daily operations to boost efficiency and service quality, while ensuring ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

RingCentral, Inc. , a global leader in AI-powered business communications, today announced new offerings that capture growing customer engagement demand at the intersection of Unified Communications ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 4, 2025-- 8x8 Workforce ...

Order & Customer Pipeline -- Management emphasized a strengthening pipeline and backlog in branded products, and early signs ...

On Friday, Dallas-based Scalar Gauge Management disclosed it sold out its entire stake in Five9 (FIVN +3.94%) for an estimated $10.6 million in the third quarter. What Happened. A ...

Strong execution and operational excellence drove improved performanceYear-over-year comparison (third quarter of 2025 versus third quarter of 2024):Sales increased 2% to $10.5 billion, supported by a ...