CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, announced the winners of the 2025 LISTEN Awards at its annual user co ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Cisco has rolled out an AI agent-based system that promises to meld a host of enterprise infrastructure data from best practices, security advisories and configuration details and more to give ...

Customer backlash to AI-powered vehicle scans this summer did not deter AI investments in the company’s customer service ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer ...

Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...

Human expertise essential. AI cannot replace the trust, collaboration and human-led decision-making crucial in B2B customer experiences. AI enhances, doesn’t replace. AI offers powerful real-time data ...

Agentic marketing and customer experience (CX) allow customers to shape their own journeys, guided by AI-driven insights that anticipate needs and deliver personalized, meaningful experiences. Imagine ...

Customer Experience Expert Dan Gingiss on Earning and Keeping Customer Loyalty in a Crisis US Flight Reductions Put Airline ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...